Terms & Conditions
Last updated: 31 August 2026
These Terms & Conditions govern your use of the ZaydJewel website and the purchase of products through our online store.
Please read these Terms & Conditions carefully before placing an order.
By using our website or placing an order, you agree to be bound by these Terms & Conditions to the extent permitted by applicable law.
1. About ZaydJewel
The website www.zaydjewel.com is operated under the name ZaydJewel.
For customer support and enquiries, please contact:
Email: support.zaydjewel@gmail.com
2. Eligibility
You must be legally capable of entering into a binding contract to place an order through our website.
If you are under the age required to enter into a contract in your jurisdiction, you should use the website only with the involvement and consent of a parent or legal guardian.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
Product images are provided to illustrate the product and may not always represent exact dimensions or colour reproduction.
4. Product Availability
All products are subject to availability.
We may update, change, discontinue or remove products from our website at any time.
If a product becomes unavailable after you place an order and we cannot fulfil the order, we will contact you and provide an appropriate remedy, which may include a refund where required.
5. Prices
All prices displayed on our website are shown in British pounds sterling (GBP/£) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate.
If we discover a genuine pricing error before an order is accepted, we will contact you and explain the situation.
We will not knowingly rely on an obvious pricing error to deprive you of a consumer remedy.
6. Promotions and Discounts
Promotional codes, discounts and special offers may be subject to specific terms stated at the time they are offered.
Unless expressly stated otherwise:
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promotional codes cannot be exchanged for cash;
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only one promotional code may be used per order; and
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promotional offers may be subject to availability or expiry dates.
Any promotional terms displayed at the time of purchase form part of the applicable offer.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation.
An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted.
We may decline or cancel an order where there is a legitimate reason, including:
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the product is unavailable;
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there is a genuine pricing or listing error;
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payment cannot be authorised;
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we reasonably suspect fraudulent or unlawful activity; or
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circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
8. Payment
Payment must be successfully authorised before an order can be processed.
Payment processing may be provided by third-party payment providers.
ZaydJewel does not normally receive or store your full payment-card details.
You must provide accurate payment and billing information.
9. Order Confirmation and Contract
Once an order has been accepted, a legally binding contract for the purchase of the relevant goods will exist between you and ZaydJewel, subject to these Terms & Conditions and applicable law.
We will provide confirmation of the contract and relevant order information in a form that you can retain for future reference.
10. Delivery
Delivery information is provided in our Shipping Policy.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
We will, however, comply with applicable legal requirements concerning delivery times and consumer remedies.
For standard United Kingdom delivery, our current stated estimate is 3–8 business days, subject to the terms of our Shipping Policy.
11. Risk and Ownership
Responsibility for the goods passes to you when the goods come into your physical possession or the physical possession of a person you identify to receive them, other than the carrier, subject to applicable law.
We retain ownership of goods until we have received full payment for them, where legally applicable.
12. Cancellation and Returns
Consumers purchasing online generally have a statutory right to cancel their order within the applicable cancellation period.
Our complete cancellation, returns and refund arrangements are set out in our:
Returns & Refund Policy
Nothing in these Terms & Conditions removes or restricts any statutory cancellation or refund rights that apply to you.
13. Faulty or Misdescribed Goods
Products supplied by ZaydJewel must comply with applicable statutory consumer rights.
Depending on the circumstances, goods should be:
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of satisfactory quality;
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fit for purpose; and
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as described.
If goods do not meet these requirements, you may have legal remedies including repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
Nothing in these Terms & Conditions excludes or restricts those rights.
14. Intellectual Property
Unless otherwise stated, the content of the ZaydJewel website, including:
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logos;
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branding;
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photographs;
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product images;
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graphics;
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written content;
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page designs; and
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other original materials
is owned by or licensed to ZaydJewel and is protected by applicable intellectual property laws.
You may view the website and use its content for your personal, non-commercial shopping purposes.
You must not reproduce, copy, modify, distribute, sell or commercially exploit our content without appropriate permission.
15. Website Use
You agree not to misuse the website or attempt to:
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interfere with its operation;
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gain unauthorised access to systems or accounts;
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introduce malicious software;
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use automated methods to collect website content without permission;
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engage in fraudulent activity; or
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use the website for unlawful purposes.
We reserve the right to restrict access where reasonably necessary to protect the website, our customers or our business, subject to applicable law.
16. Third-Party Services
Our website may use third-party services, including payment providers, delivery providers, analytics services, hosting services and other technology providers.
Those third parties may operate under their own terms and privacy policies.
Where appropriate, links to third-party websites are provided for convenience. We are not responsible for the content or operation of third-party websites that we do not control.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By placing an order or using certain features of the website, you acknowledge that your information may need to be processed by ZaydJewel and relevant service providers for purposes such as:
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processing and fulfilling orders;
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processing payments;
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delivering products;
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providing customer support;
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preventing fraud; and
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complying with legal obligations.
Please read our Privacy Policy for further information.
18. Website Availability
We aim to keep the website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted or error-free.
Temporary interruptions may occur due to maintenance, technical problems, security issues or circumstances beyond our reasonable control.
Nothing in this section limits any rights or remedies you have under applicable law.
19. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing in these Terms & Conditions limits or excludes liability for matters that cannot legally be excluded or limited, including applicable statutory rights relating to goods, or liability for death or personal injury caused by negligence where the law prohibits such exclusion.
Subject to the above, ZaydJewel will be responsible for losses that are reasonably foreseeable and arise from our breach of our legal obligations to you, in accordance with applicable law.
We are not responsible for losses that could not reasonably have been foreseen or that arise from circumstances outside our reasonable control, except where applicable law provides otherwise.
20. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including but not limited to:
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natural disasters;
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severe weather;
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war or civil unrest;
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strikes or significant transport disruption;
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government action;
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serious technical failures;
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widespread telecommunications failures; or
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other events that could not reasonably have been prevented or anticipated.
This does not remove any statutory rights you may have if goods are not delivered within a legally required period.
21. Complaints
If you have a complaint about an order, product or service, please contact:
Please include your order number and a clear description of the issue.
We will review your complaint and aim to respond within a reasonable period.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.
The version applicable to your purchase will generally be the version in force when your order is placed, unless a change is required by law or otherwise applies to an existing relationship.
The latest version will always be published on our website.
23. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws applicable to the relevant consumer relationship.
Where you are a consumer resident in the United Kingdom, nothing in these Terms & Conditions is intended to deprive you of any mandatory consumer protection rights available to you under the laws applicable to your circumstances.
Where legally permitted, disputes will be subject to the jurisdiction of the relevant courts.
24. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, where possible.
The remaining provisions will continue to apply.
25. Entire Agreement
These Terms & Conditions, together with the applicable product information, Shipping Policy, Returns & Refund Policy and Privacy Policy, form the terms governing your use of the ZaydJewel website and purchases made through it, subject to applicable law.
Nothing in these documents is intended to exclude or restrict statutory consumer rights.
26. Contact
For questions regarding these Terms & Conditions, please contact:
ZaydJewel
Email: support.zaydjewel@gmail.com
Website: www.zaydjewel.com