Privacy Policy
Last updated: 31 August 2026
At ZaydJewel, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from www.zaydjewel.com (the “Website”), contact us, place an order, or otherwise interact with ZaydJewel.
Please read this Privacy Policy carefully to understand how your personal information is handled.
1. Who We Are
ZaydJewel is an online jewellery retailer operating through:
Website: www.zaydjewel.com
Email: support.zaydjewel@gmail.com
For questions about this Privacy Policy or how we handle your personal information, please contact us at:
2. Information We Collect
Depending on how you interact with our Website, we may collect different types of personal information.
Information You Provide to Us
When you place an order, create an account, contact us, or provide information through our Website, we may collect:
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Full name
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Billing address
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Delivery address
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Email address
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Telephone number
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Order details
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Products purchased
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Information you provide when contacting customer support
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Other information you voluntarily provide to us
Payment Information
Payments are processed securely through our payment service providers.
We do not intentionally store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Approximate location
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Pages visited
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Website interactions
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Referral information
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Date and time of visits
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Information about how you use our Website
This information may be collected through cookies, pixels and similar technologies.
3. How We Use Your Information
We may use your personal information for the following purposes:
Processing and Fulfilling Orders
We use your information to:
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Process and confirm orders
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Process payments
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Arrange delivery
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Provide order confirmations and updates
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Handle returns, refunds and exchanges
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Provide customer support
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Prevent fraudulent or unauthorised transactions
Operating and Improving Our Website
We may use information about how visitors use our Website to:
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Maintain and improve Website functionality
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Understand how customers interact with our Website
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Identify technical problems
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Improve our products and services
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Improve the overall customer experience
Marketing
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send you marketing communications about:
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New products
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Special offers
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Promotions
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Collections
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Sales
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Other ZaydJewel updates
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Advertising and Measurement
We may use advertising and analytics technologies, including services provided by third parties such as Meta and Google, to:
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Measure advertising performance
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Understand how visitors interact with our Website
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Improve our advertising campaigns
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Understand Website traffic and usage
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Show relevant advertising where permitted
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
4. Lawful Bases for Processing
Depending on the circumstances, we may rely on one or more of the following lawful bases under applicable data protection law:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.
Legal Obligation
We may process your information where necessary to comply with legal, accounting, tax or regulatory obligations.
Legitimate Interests
We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
This may include:
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Operating our Website
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Improving our products and services
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Protecting our business
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Preventing fraud
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Maintaining Website security
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Managing customer relationships
Consent
Where required by law, we will ask for your consent before processing your information for specific purposes, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
5. Who We Share Your Information With
We do not sell your personal information.
We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
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Website and e-commerce service providers
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Payment processors
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Delivery and shipping providers
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Customer support providers
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Website hosting and technical service providers
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Analytics providers
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Advertising and marketing platforms
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Fraud prevention and security providers
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Professional advisers where necessary
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Government authorities, regulators or law enforcement agencies where required by law
We only share information where there is a legitimate reason to do so and, where appropriate, we require service providers to handle personal information securely and only for authorised purposes.
6. International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
For example, we may retain order and transaction information for as long as necessary to:
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Fulfil and manage your order
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Handle returns, refunds or disputes
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Comply with legal, accounting and tax obligations
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Protect our legitimate business interests
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Maintain appropriate business records
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
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Provide essential Website functionality
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Remember preferences
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Understand Website usage
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Measure Website performance
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Support advertising and marketing activities where permitted
Some cookies may be necessary for the Website to function properly.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You can manage certain cookie preferences through your browser and, where available, through our cookie consent tools.
For more information about cookies and how they are used on our Website, please contact us at:
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Unauthorised disclosure
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:
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The right to access your personal information
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The right to request correction of inaccurate or incomplete information
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The right to request erasure of your personal information
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The right to request restriction of processing
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The right to object to certain processing
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The right to data portability, where applicable
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The right to withdraw consent where processing is based on consent
You also have the right to object to direct marketing.
To exercise your rights, please contact:
We may need to verify your identity before completing certain requests.
11. Marketing Communications
If you have agreed to receive marketing communications from us, you may receive information about:
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ZaydJewel products
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New collections
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Promotions
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Special offers
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Sales and other updates
You can unsubscribe from marketing communications at any time by:
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Clicking the unsubscribe link in a marketing email; or
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Contacting us at support.zaydjewel@gmail.com
Unsubscribing from marketing communications will not affect transactional emails that are necessary to fulfil an order or provide services you have requested.
12. Children's Privacy
Our Website is not intended to knowingly collect personal information from children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
13. Third-Party Websites
Our Website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of any third-party website or service you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
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Our business
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Our Website
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Our products and services
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Technology
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Data protection requirements
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Applicable laws and regulations
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
ZaydJewel
Website: www.zaydjewel.com
Email: support.zaydjewel@gmail.com
16. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.
You may also have the right to complain to the relevant data protection supervisory authority.
For individuals in the United Kingdom, this is generally the Information Commissioner's Office (ICO).
Further information about the ICO and how to make a complaint is available on the ICO's official website.
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk/
ZaydJewel
Privacy Policy
Last updated: 31 August 2026